Meet Our Staff
Osceola Garage has been a dream come true. My roots in the automotive industry date back to junior high school, working on the family car with my father. After high school, I dedicated my life to becoming the best automotive mechanic I could become, with one goal in mind: to open up my own Automotive Service Business. Osceola Garage has fulfilled my life goal. We are grateful for all our loyal customers throughout the years, the community and a special thanks to my family.
Delivering the very best in automotive service represents our commitment to you, the customer. Osceola Garage has built its reputation on establishing long term relationships with the community. We are fortunate to have Frank Lorenzo in the position of Company Manager, who truly understands the meaning of customer service. His dedication and his willingness to go the extra mile for the customer make him valuable to the success of our company. Frank also has extensive knowledge in business management and coordinating the daily operations, for the main purpose of providing the quality of service and repairs you have come to expect from us.
The position of office manager may go unnoticed at times, but it is a key component to the overall success of our company. Christine has extensive experience in office management, bookkeeping and administrative duties. She has great organizational skills which is vital for her position. We are fortunate to have Christine as office manager. We are confident that with her skills; she will do an outstanding job. Most important; her upbeat and friendly personality makes her a joy to work with.
Senior Service Advisor
Mike has the ideal personality for the position of Senior Service Advisor. He takes great care of our customers and is in tune with our customer’s needs and there to help at every turn. His years of experience in the automotive services business help him develop great customer service skills. His communications skills are also an asset with the mechanics, insuring that all of the customer’s concerns are being addressed properly.
Dave has extensive experience in customer service, sales, and employee management. Dave understands the value of delivering world class customer service, which makes him a valuable asset to our service advisor team. Dave works well with others, has great team spirit, and is always willing to go the extra mile for our customers.
ASE Master Technician
From the very first day Bryan came to work with us, I knew there was something special about him. His ability to push through the toughest problems makes him a value asset for us. Put any job in him front of him and he will get it done. Bryan is skilled in many areas and has a great work ethic, which makes him tops in the industry. Bryan also has a strong team-spirit which is great for shop morale. Like so many of our team members, Bryan is one of those guys that will help us continue to build for the future.
ASE Certified Technician
Brendan excels in brakes, steering, suspension, chassis, complicated engine diagnosis and vehicle maintenance. He can diagnose a problem and repair it with impeccable quality. He has an extensive background in all areas of automotive technology. Brendan is a shop leader and always willing to help his fellow mechanics. Brendan takes great pride in his work and always does what is in the best interest of the customer. Always looking to improve and learn, he goes the extra mile in everything he does. Brendan is also involved with quality improvements and work flow enhancements, and works with the manager and service advisors to find ways to improve customer service. Brendan is no doubt a valuable team member.
General Service Technician/ Service Assistant
Mike plays multiple roles at Osceola Garage. We rely on him to handle all the little things that help production in the Shop and to also help the Service Advisor team with customer service. Mike has a great attitude, is a hard worker and is always there to lend a hand. Maintaining production and providing the best in customer service are two main goals we have at Osceola Garage. We are fortunate to have Mike help us achieve those goals.
David has extensive knowledge in automotive electronics and has proved his skills in this area on a number of tough jobs. While a career as an automotive mechanic requires a well-rounded skill development in many mechanical areas, having David has part of our team gives us an advantage. Today’s vehicles have more electronics than ever before, so having David as the go-to guy in this area helps us with providing the very best customer service for our customers. It is also obvious that David will be a valuable asset for our continued success as technology continues to change.
ASE Certified Technician
Alex has extensive knowledge and skills in European vehicles; however, his experience transfers to all makes and models. Alex is a graduate of Universal Technical Institute and is committed to his career. His ability to tackle tough jobs makes him a valuable employee and has great team spirit. Alex will be working on his ASE Master Technician Certifications.
Joe’s role is to make sure that our customers receive the best possible vehicle care, and to help achieve our goal to always create an amazing customer experience. Joe also controls the shop production, ensures repair quality and helps the service team with sales. His experience and talents make him the perfect person for this position. Joe started out at young age working with his family in the collision and repair business; and also has experience with race cars. We know that Joe will help us continue to provide the very best customer service and quality of auto repairs.
ASE Master Technician
Mike has accomplished what most automotive mechanics strive for: To achieve the Automotive Service Excellence (ASE) Master Level status. We are proud of Mike’s accomplishments and feel that his expertise helps us maintain the level of quality expected by our customers. His meticulous attention to detail ensures that his work is always top-notch. Mike graduated from the BOCES Automotive Training with top honors, and has received the Nissan Master Technician Award. Mike works through the toughest problems, has great team spirit and is always willing to lend a hand to his fellow mechanics.