Meet Our Staff
Osceola Garage has been a dream come true. My roots in the automotive industry date back to junior high school, working on the family car with my father. After high school, I dedicated my life to becoming the best automotive mechanic I could become, with one goal in mind: to open up my own Automotive Service Business. Osceola Garage has fulfilled my life goal. We are grateful for all our loyal customers throughout the years, the community and a special thanks to my family.
Delivering the very best in automotive service represents our commitment to you, the customer. Osceola Garage has built its reputation on establishing long term relationships with the community. We are fortunate to have Frank Lorenzo in the position of Company Manager, who truly understands the meaning of customer service. His dedication and his willingness to go the extra mile for the customer make him valuable to the success of our company. Frank also has extensive knowledge in business management and coordinating the daily operations, for the main purpose of providing the quality of service and repairs you have come to expect from us.
The position of office manager may go unnoticed at times, but it is a key component to the overall success of our company. Christine has extensive experience in office management, bookkeeping and administrative duties. She has great organizational skills which is vital for her position. We are fortunate to have Christine as office manager. We are confident that with her skills; she will do an outstanding job. Most important; her upbeat and friendly personality makes her a joy to work with.
Senior Service Advisor
Mike has the ideal personality for the position of Senior Service Advisor. He takes great care of our customers and is in tune with our customer’s needs and there to help at every turn. His years of experience in the automotive services business help him develop great customer service skills. His communications skills are also an asset with the mechanics, insuring that all of the customer’s concerns are being addressed properly.
ASE Certified Technician
Brendan excels in brakes, steering, suspension, chassis, complicated engine diagnosis and vehicle maintenance. He can diagnose a problem and repair it with impeccable quality. He has an extensive background in all areas of automotive technology. Brendan is a shop leader and always willing to help his fellow mechanics. Brendan takes great pride in his work and always does what is in the best interest of the customer. Always looking to improve and learn, he goes the extra mile in everything he does. Brendan is also involved with quality improvements and work flow enhancements, and works with the manager and service advisors to find ways to improve customer service. Brendan is no doubt a valuable team member.
David has extensive knowledge in automotive electronics and has proved his skills in this area on a number of tough jobs. While a career as an automotive mechanic requires a well-rounded skill development in many mechanical areas, having David has part of our team gives us an advantage. Today’s vehicles have more electronics than ever before, so having David as the go-to guy in this area helps us with providing the very best customer service for our customers. It is also obvious that David will be a valuable asset for our continued success as technology continues to change.
ASE Certified Technician
Alex has extensive knowledge and skills in European vehicles; however, his experience transfers to all makes and models. Alex is a graduate of Universal Technical Institute and is committed to his career. His ability to tackle tough jobs makes him a valuable employee and has great team spirit. Alex will be working on his ASE Master Technician Certifications.
Joe’s role is to make sure that our customers receive the best possible vehicle care, and to help achieve our goal to always create an amazing customer experience. Joe also controls the shop production, ensures repair quality and helps the service team with sales. His experience and talents make him the perfect person for this position. Joe started out at young age working with his family in the collision and repair business; and also has experience with race cars. We know that Joe will help us continue to provide the very best customer service and quality of auto repairs.
From the first day of Angel’s employment, we recognized his great work ethic. Not only is Angel a hard worker, but he pays attention to quality and will always go the extra mile for customers and his fellow employees. Angel has a great personality and is a quick learner. Angel will no doubt continue to excel and we are proud to have him as part of our technician team.
Mike is a graduate of Lincoln Technical Institute and has extensive knowledge in all areas of automotive repair and servicing. He has a great work ethic and is a team player. Mike is one of our Senior Technicians and a go-to technician with larger repair jobs. Mike will continue with his ASE Certifications and other higher level training. He will no doubt become an essential part of our future technician’s team.
Joe is one of those people with a natural talent in automotive mechanics. He learns quickly and is always ready for a challenge. No job is too big for Joe and he excels at everything we give him. We are now in the process of mapping out Joe’s career with different training classes and preparing him for his ASE Certifications.
As one of our Service Advisors, Justin has a great personality and is very comfortable around people, an attribute which is needed for the position of Service Advisor. Justin also has extensive knowledge in the tire and undercar systems, which gives him an advantage helping customers with tire needs and other undercar concerns.
Detail Facility Manager
Being trained in Europe, Paul has extensive experience and knowledge, which makes him perfect as Manager of our Detail Center. He also has extensive knowledge in all areas of automotive servicing. Detailing is an art where paying attention to the finest details is essential for complete customer satisfaction. Paul works hard each day and leads his team to excellence. We have every expectation that Paul will continue to build our Detail business by delivering the highest quality work.
Detail Team Leader
Don’t let Mike’s youth fool you - he is very mature and shows great leadership qualities. He always strives for excellence and is a team leader. Mike works side by side with Paul, the Detail Facility Manager. We are happy to have Mike as a go-to person for all our Detail service needs. We see great potential in Mike and look forward to helping him map out his career.
Detail Team Member
Stephan is a hard worker and an important part of our Detail team. His military background shows through with his team-oriented attitude and works well with everyone. Stephan is soft-spoken, but is diligent about his work, always striving for quality and customer satisfaction.
Detail Team Member
Danny is an expert at detailing cars. There is not much he does not know about a car’s interior and exterior. He is a team player, has a great personality and works well with his fellow Detailing team. Danny and the Detail team produce high quality work, which is an important part of the overall customer experience at Osceola Garage.