Meet Our Staff
Osceola Garage has been a dream come true. My roots in the automotive industry date back to junior high school, working on the family car with my father. After high school, I dedicated my life to becoming the best automotive mechanic I could become, with one goal in mind: to open up my own Automotive Service Business. Osceola Garage has fulfilled my life goal. We are grateful for all our loyal customers throughout the years, the community and a special thanks to my family.
The position of office manager may go unnoticed at times, but it is a key component to the overall success of our company. Christine has extensive experience in office management, bookkeeping and administrative duties. She has great organizational skills which is vital for her position. We are fortunate to have Christine as office manager. We are confident that with her skills; she will do an outstanding job. Most important; her upbeat and friendly personality makes her a joy to work with.
Delivering the very best in automotive service represents our commitment to you, the customer. Osceola Garage has built its reputation on establishing long term relationships with the community. We are fortunate to have Frank Lorenzo in the position of Company Manager, who truly understands the meaning of customer service. His dedication and his willingness to go the extra mile for the customer make him valuable to the success of our company. Frank also has extensive knowledge in business management and coordinating the daily operations, for the main purpose of providing the quality of service and repairs you have come to expect from us.
Manager, Croton Falls Location
Maintaining our culture of service excellence was our primary goal when expanding to our second location in Croton Falls. Danya has many years of experience in customer service while working at prestigious automotive companies, to include Infinity. Danya has more than just experience; she has the right attitude and personality that we look for in the people we employ. She does an amazing job as manager of our Croton Falls location, serving our customers by taking care of all their automotive needs.
Joe’s role is to make sure that our customers receive the best possible vehicle care, and to help achieve our goal to always create an amazing customer experience. Joe also controls the shop production, ensures repair quality and helps the service team with sales. His experience and talents make him the perfect person for this position. Joe started out at young age working with his family in the collision and repair business; and also has experience with race cars. We know that Joe will help us continue to provide the very best customer service and quality of auto repairs.
Customer Service Associate
Mike has a very important role in Osceola Garage. He works with the service advisors to ensure that all customers are taken care of with the highest degree of satisfaction. Mike’s role includes helping customers when dropping off their cars, organizing the schedule, inventory, follow up with customers, shuttle driver and much more. Mike has the perfect attitude toward his job and the personality to match. Everyone enjoys working with Mike, and our customers are always complimenting him on his customer service skills.
ASE Certified Technician
Brendon has an extensive background in all areas of automotive technology. He takes great pride in his work, goes the extra mile and always does what is in the best interest of the customer. Brendon looks for ways to improve workflow enhancements, customer experience and communicates such with managers and service advisors. Brendon's expertise encompasses brakes, steering, suspension, chassis, complicated engine diagnosis and vehicle maintenance. He can diagnose a problem and repair it with impeccable quality and is a valuable team member.
As one of our Service Advisors, Justin has a great personality and is very comfortable around people, an attribute which is needed for the position of Service Advisor. Justin also has extensive knowledge in the tire and undercar systems, which gives him an advantage helping customers with tire needs and other undercar concerns.
As a true master technician, Stan not only handles complicated jobs but is always willing to help other technicians; which makes him a valued team player. Stan has years of experience on many car lines and in all areas of automotive repair and service. Stan also communicates well, which greatly helps our service advisors explain different issues when speaking with customers. Having qualified team players, such as Stan, allows us to continue to provide the highest level of repairs and service to our customers.
ASE Certified Technician
Alex has extensive knowledge and skills in European vehicles; however, his experience transfers to all makes and models. Alex is a graduate of Universal Technical Institute and is committed to his career. His ability to tackle tough jobs makes him a valuable employee and has great team spirit. Alex will be working on his ASE Master Technician Certifications.
Craig may have a quiet demeanor but has a great passion for his work. Craig is meticulous about the work he does and is always there to lend a hand. He is not afraid to tackle the biggest job. Craig is a former Marine and brings a level of discipline with him. He gets along with everyone and is a team player. Craig excels in brake systems, suspension, steering and all areas of vehicle maintenance.
Henry is a joy to work with. He has a great work ethic and is willing to tackle any job. He pays attention to detail and deeply cares about his work. Henry is always looking to improve his skills and always ready to lend a helping hand with his fellow team members. Team spirit is a key component to the success of Osceola Garage and Henry has proven that his contribution to the team has made a difference in both quality and customer service.
Nick is a graduate of Delhi University and holds a degree in automotive technology. Nick specializes in many areas: brake systems, steering, suspension, maintenance services, and all under the car and under hood repairs. Nick has a great work ethic and helps out wherever he is needed. Being one of the younger technicians, he is always eager to learn from our senior technicians. Nick has the right attitude, which will make him a very successful automotive technician.
David has extensive knowledge in automotive electronics and has proved his skills in this area on a number of tough jobs. While a career as an automotive mechanic requires a well-rounded skill development in many mechanical areas, having David has part of our team gives us an advantage. Today’s vehicles have more electronics than ever before, so having David as the go-to guy in this area helps us with providing the very best customer service for our customers. It is also obvious that David will be a valuable asset for our continued success as technology continues to change.
From the first day of Angel’s employment, we recognized his great work ethic. Not only is Angel a hard worker, but he pays attention to quality and will always go the extra mile for customers and his fellow employees. Angel has a great personality and is a quick learner. Angel will no doubt continue to excel and we are proud to have him as part of our technician team.
Joe is one of those people with a natural talent in automotive mechanics. He learns quickly and is always ready for a challenge. No job is too big for Joe and he excels at everything we give him. We are now in the process of mapping out Joe’s career with different training classes and preparing him for his ASE Certifications.
Detail Facility Manager
Being trained in Europe, Paul has extensive experience and knowledge, which makes him perfect as Manager of our Detail Center. He also has extensive knowledge in all areas of automotive servicing. Detailing is an art where paying attention to the finest details is essential for complete customer satisfaction. Paul works hard each day and leads his team to excellence. We have every expectation that Paul will continue to build our Detail business by delivering the highest quality work.
Detail Team Leader
Don’t let Mike’s youth fool you - he is very mature and shows great leadership qualities. He always strives for excellence and is a team leader. Mike works side by side with Paul, the Detail Facility Manager. We are happy to have Mike as a go-to person for all our Detail service needs. We see great potential in Mike and look forward to helping him map out his career.
Automotive detailing is a not only a learned skill but an art. Paying attention to detail is crucial in ensuring that customers will be happy with the end result. Austin performs his work with dedication and commitment to quality. Austin’s work speaks for itself and we are fortunate to have him as a member of our auto detailing team and part of our company.