Archive for March, 2010

Mar 26 2010

Fuel Filter Service in Baldwin Place New York

Published by admin under Fuel System

There are a surprising number of small, inexpensive parts that can lead to expensive engine damage when they fail. It doesn’t seem right.

Fortunately a lot of those things can be taken care of in routine maintenance. They may not be easy to remember, because it is a long list, but your service center at Osceola Garage can help you know what’s scheduled to be taken care of.

Some of us in Baldwin Place New York really don’t look forward to going in for an oil change and then getting a list of the other things the manufacturer recommends.

But automotive maintenance is all about prevention, and addressing small problems before they get big. Let’s take the fuel filter for example.

You may not know this but the median age for private vehicles on our Baldwin Place New York roads is over nine years. When cars get older, five years or so, they’ve accumulated a lot of dirt and rust in their gas tanks. If that dirt gets into the engine it can cause thousands of dollars worth of damage. So somewhere between that dirty gas tank and the price of a great vacation – is the lowly fuel filter: a very inexpensive part that doesn’t cost too much to replace. And your car’ll just run better too.

A clogged fuel filter can’t let enough fuel through. You might notice at first that your car is running fine around town, but struggles or sputters on the Baldwin Place New York freeway or when you accelerate. Enough fuel can’t get through to meet the demands of higher speed. If it gets bad enough your engine might just shut off or not start at all, which could be dangerous.

Some fuel filters have a bypass. When they get clogged, they allow dirty fuel to move around the filter element so dirt ends up in the engine. We’ve already talked about how expensive that can be.

The fuel filter is even very important for newer cars. The fuel is still dirty even if there isn’t rust in the tank. It’s just that the fuel filter will need to be changed more frequently as the vehicle gets older.

How often should you change your fuel filter? Check your owner’s manual. Your Baldwin Place New York service advisor at Osceola Garage can tell you as well. It’s usually around thirty thousand miles or so. Ask if it’s time for a full fuel system cleaning as well. They often go hand in hand.

It’s good to know that your Baldwin Place New York service center has your back. When you’re motivated to maintain your vehicle’s performance and to reduce operating costs, you’ll think of Osceola Garage as your ally – and maybe even your memory.

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Mar 16 2010

On Board Diagnostics For Your Toyota

Published by admin under Service Standards

Make an appointment with Osceola Garage to have your on board diagnostics analyzed.
44 Route 118
Baldwin Place, New York 10505
845-628-7900

Today we’re going to talk about on-board diagnostics and the questions we hear from folks around Baldwin Place New York who need answers about diagnostic services. They want to know what diagnostics are, what’s involved and what the benefits are. They really want to understand the value of diagnostic scans by a trained technician in Baldwin Place New York.

These are valid concerns. If you don’t understand something it’s really hard to know its value. Let’s start with some history.

Since 1996, all cars and light trucks in Baldwin Place New York have been required to use a standardized diagnostic system to help repair technicians determine what’s wrong with your vehicle. The diagnostic system works with the vehicle’s Engine Control Module – the computer that controls many engine functions.

The computer monitors dozens of components and processes. Depending on what the sensors read, the computer will make adjustments to compensate for conditions and minor problems. When there is a condition that it can’t adjust for, the computer will turn on the check engine light.

It is also called the ’service engine soon’ light on some vehicles. The warning light signals you to get into your Baldwin Place New York service center so that the trouble code can be read and the problem can be fixed. Your service center will have a scan tool and powerful software that will help the technician diagnose the problem.

If you’ve searched for check engine light on the internet, you may have seen that you can buy an inexpensive scanner or go to an auto parts store to have the trouble code read to tell you exactly what’s wrong.

That’s a common myth. The code itself doesn’t tell you what’s broken. It starts you looking in the right place. It tells you what engine parameter is out of range – but it won’t tell you what’s wrong or how to fix it.

Let’s say you think your daughter has a fever. You take her temperature and it reads one 102 degrees. You’ve confirmed a fever, but you don’t know what’s causing it. Is it a 24 hour flu, an infection, appendicitis or leukemia? A fever is a symptom of all of these medical problems, but it takes a skilled physician’s examination and additional diagnostic tests to find out what is actually causing the fever.

An example of a trouble code could be: P0133, which reads ‘Bank 1 sensor 1 circuit slow response’. This means that the front oxygen sensor has a slow response time to changes in the air-fuel mix. If that’s all you knew about cars, you would think your oxygen sensor was broken and would replace it. Now, it could be the oxygen sensor – but it could also be a bad or contaminated airflow sensor, exhaust leak, electrical problem, an intake manifold leak or any of a number of other things.

You can imagine a lot of oxygen sensors have been replaced because of that code. So the on-board diagnostics point the way to where the trouble lies, but it takes some skill and high-tech equipment to actually pinpoint the problem. The cheap scan tools that a consumer can buy do not have the ability to retrieve some of the operating history that’s stored in the engine control computer. That history’s very helpful in diagnosing the problem. Service centers like Osceola Garage invest a lot of money in high-end diagnostic tools to help solve the mystery and get you back on the road as soon as possible without replacing a lot of parts that don’t need replacing.

So, on-board diagnostics provide a powerful starting place for a highly-trained, well-equipped technician to get to the bottom of your problem. When your check engine light comes on, get it checked at Osceola Garage. If the light burns steady – don’t panic. Get in to Osceola Garage soon to have the engine scanned. A flashing check engine light means that there is a severe engine problem. Get in as soon as you can – waiting too long can lead to very expensive damage.

And try to not drive at high speed or tow or haul heavy loads with a flashing check engine light.

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Mar 10 2010

Keeping Your Car Young in Baldwin Place

Published by admin under Maintenance

We live in such a disposable society here in Baldwin Place. It’s amazing all the stuff we throw away.

New stuff comes out so fast, we just toss the old and move on. It seems like when we were kids, our parents were real sticklers about taking care of our stuff. You know, hang up your clothes, polish your shoes, put away your toys. If something got lost or ruined by neglect, tough – we had to do without.

We couldn’t afford new cars very often, so we tried to make them last as long as we could. It’s a good thing that cars are more reliable these days.

They just don’t break down as often. And the good news for us penny pinchers is that a modern car can easily go 200,000 miles with proper care. The engineering’s there and so is the manufacturing quality. The missing ingredient is us making sure we follow the manufacturer’s recommended maintenance schedules.

Is it really that bad to get off schedule? Well, it all adds up. Every time you go a couple thousand extra miles between oil changes, you’ve created an opportunity for sludge to form and clog passages. Then some parts don’t get oiled and they start to wear out faster.

Skip a cooling system service, and the corrosion inhibitors become depleted, and the radiator starts being damaged – one step closer to a failure. The same thing is true for transmission service, power brakes, fuel system cleaning – really everything on your schedule.

It’s also even more important for older vehicles. Those engines and other systems have had more time to get dirty, so they’re a bit more stressed anyway. But it’s never too late to get back on track with your maintenance and to hold off further damage.

It’s just another example of our parents being right. (Surprising how often that happens.) And it really does start with the oil change, just like Dad said. When you get a full service oil change they top off all your fluids and check for other items that are on your maintenance schedule. That’s like your safety net – go in for oil changes on time, and let your service advisor at Osceola Garage help you keep track of the rest.

Of course, some things are going to wear out along the way, stuff like alternators, water pumps and such. But that stuff is cheaper than a new car payment. And taking care of problems early means they have less time to cause other problems. It’s like having high cholesterol – you don’t want to wait for a heart attack before you address it.

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Mar 03 2010

Questions To Ask Your Baldwin Place Service Advisor

Published by admin under Service Standards

We find that a lot of Baldwin Place service and repair at Osceola Garage are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Baldwin Place automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It’s all about the communication. It’s a little harder when you’re trying to find the right service center in Baldwin Place. But once you’ve developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.

So you fall behind and get frustrated.

It can be the same with your Baldwin Place automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Baldwin Place service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call Osceola Garage to make an appointment.
44 Route 118
Baldwin Place, New York 10505
845-628-7900

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