Osceola Garage in the News, Baldwin Place, NY 10505

Osceola Garage: Distinguished By Delivering the Utmost Customer Repair Experience

When Joe Marconi finished high school, he did what most recent graduates do: He enrolled in college on the advice of his guidance counselor. But he quickly found out that route to higher education wasn’t for him.

“I was working at a gas station at the time, and I just felt like I didn’t belong in college,” Marconi says. “During the summer in between my second and third semesters, I became very friendly with the mechanics in the shop — this is toward the end of the Muscle Car era, the mid ’70s. A lot of guys had their muscle cars, their GTOs, their Super Sport Impalas and their Malibus. I was going to the track; I was helping them work on their cars. They were older guys. I was 19, and they were in their late 20s.

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The Wall Street Journal

When independent mechanic Joe Marconi replaced a faulty windshield-wiper switch last summer on a 2004 Saab—a minor type of repair often done at his shop—the car wouldn’t start.

Mr. Marconi, who owns Osceola Garage in Baldwin Place, N.Y., discovered the switch needed to be “initialized,” something only a Saab dealership can do. Initializing is a problem that has been happening more and more often, says the 55-year-old mechanic.

“The entire car basically has to be reprogrammed to accept the new part,” he says. In the end, he was forced to pass the vehicle, and his customer, on to the dealer.

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Joe Marconi's auto service center, Osceola Garage, had developed a remarkable reputation for customer care. So he faced the kind of problem most business owners only dream about: He had outgrown his facility.

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